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How To: Export Data from your Liine Interaction Log

Exporting your Liine data to a .csv or Excel file is a quick and easy way to analyze your interactions outside the dashboard. Follow these steps to create and download your export.

Written by John Colebank

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Step 1: Open the Interaction Log

From your Liine dashboard, navigate to Interaction Log. This is where all lead data is stored.
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Step 2: Press Export Log

Once you’re in the Interaction Log, click the Export Log button.
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​Note: The filters you currently have applied in your Interaction Log will determine what data gets exported.
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​For example, if you select Filter → Interaction Types → Calls, only call interactions will be included in your Excel export.
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Step 3: Customize Your Export

A window will appear, allowing you to customize your export:

  • File Name: Change the name of the export file if desired.

  • Email Address: Choose which email to send the export link to (defaults to your Liine account email).

  • Format: Select CSV or Excel.

  • Columns to Export:

    • All: Export every column in your interaction log.

    • Visible: Export only the columns currently visible in your Interaction Log view.
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Step 4: Accept and Confirm

Press Accept to start the export. A green success message will appear in the bottom-left corner of the dashboard confirming your request.
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⚠️ If you receive an error, please contact support@liine.com for assistance.
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Step 5: Check Your Email

Open the inbox associated with your Liine account. You will receive an email with a link stating that your export is ready.


Step 6: Download Your File

Click the Download Export button in the email. Your Excel (or CSV) file will now be in your downloads folder, ready for analysis.
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Accessing Previous Exports

Within the Liine Dashboard, you are able to view the status of Interaction Log Exports and re-download exports that have been generated previously. To do so, click on your user icon in the top-right corner of your Dashboard, and select the 'Interaction Log Exports' option.
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This will take you to a table showing all previously generated Interaction Log Exports. In this view, you are able to view the Name, Date+Time, Format and Status of previous exports.
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Exports that have a value of Creating in the Status column have not yet completed, while completed exports will have a value of Finished in the Status column

You are also able to redownload any exports that have a status of Finished by clicking the icon in the Download column.
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