See Liine Two-Way Texting to learn how to text through Liine.
Liine’s two-way texting lets you connect with leads faster, drive more bookings, and track lead conversion. By combining auto-texts, online booking integration through Liine, and UTM tracking, you can make it easy for leads to book online and track texts that result in booked appointments.
Drive Bookings with Auto-Texts
Auto-texts can be set up for three different scenarios:
When the lead misses an outbound call
When there is no outbound call to a lead who submitted a form
When a lead submits a form outside of business hours
Include an Online Booking System (OBS) link in these texts so leads can schedule instantly without waiting for a call back.
Refer to the "FormFlow & Auto-Texting" section of Liine Two-Way Texting for different examples of how you might send auto-texts through Liine.
See Which Leads Booked using Liine Texting
Powerful conversion tracking occurs when you integrate your OBS and share an OBS link with a lead via text. This allows you to:
Send a trackable booking link in your auto-text (ex: schedulelink.mobi/[customername]/?utm_parameter=smsliine)
Have a lead book instantly through your OBS
Filter by the UTM in Liine to see exactly which bookings came from that link
From the interaction log, you can pinpoint which text messages drove an actual booking, giving you real data on ROI.
By configuring your auto-texts with an OBS link and UTM tracking, you’ll book more leads, faster, and know exactly which marketing channels are working.
Contact your Customer Success Manager or email support@liine.com to learn more about Liine OBS Integrations or to get a trackable OBS link.